REFUND, CANCELLATION, AND RIGHT OF WITHDRAWAL POLICY


This Refund, Cancellation, and Right of Withdrawal Policy (the “Policy”) sets out the rules governing cancellation, withdrawal, and refunds for subscriptions, digital services, and digital content purchased through the Numji.com website, the Numji mobile application, and related digital services (collectively, the “Platform”). The Platform is operated by DEVFRECO BİLİŞİM TEKNOLOJİLERİ İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ (the “Company” or “Provider”).

For users acting as consumers, the provisions of Turkish Consumer Protection Law No. 6502, the Regulation on Distance Contracts, the Regulation on Subscription Agreements, and other mandatory legislation remain reserved. This Policy does not eliminate or limit the consumer's statutory rights.


1. PROVIDER INFORMATION

  • Trade Name: DEVFRECO BİLİŞİM TEKNOLOJİLERİ İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ
  • Address: KUŞTEPE MAH. MECİDİYEKÖY YOLU CAD. TRUMP TOWER NO:12 İÇ KAPI NO: 405 PK: 34387 ŞİŞLİ/İSTANBUL
  • MERSİS Number: 0294068272400001
  • Trade Registry Number: 292050-0
  • Email: info@devfreco.com
  • Website: www.numji.com

2. GENERAL RIGHT OF WITHDRAWAL

2.1. Fourteen-Day Period: Subject to the exceptions specified in the legislation, the consumer may withdraw from the contract within fourteen days from the date the distance contract is concluded, without providing any reason and without paying a penalty.

2.2. Notice of Withdrawal: To exercise the right of withdrawal, within the fourteen-day period, it is sufficient to send a clear notice by email to info@devfreco.com. The notice must state the order number, the email address registered to the account, and the nature of the request. If the notice is sent from a different email address, additional information may be requested to verify the requester and the transaction.

2.3. Proof: It is recommended that the user retain the email, transaction record, or similar durable medium record demonstrating that the notice of withdrawal was sent within the applicable timeframe.


3. EXCEPTION TO THE RIGHT OF WITHDRAWAL FOR DIGITAL SERVICES AND DIGITAL CONTENT

3.1. Scope of the Exception: Pursuant to the Regulation on Distance Contracts, contracts concerning services performed electronically on an immediate basis or intangible digital content delivered immediately to the consumer may fall under the exceptions to the right of withdrawal, provided that the conditions stipulated in the legislation are met.

3.2. Numji Digital Content: Personalized reports, numerical matrices, maps, PDF/PNG outputs, and similar digital content made accessible—generated instantly using the name, surname, date of birth, or other data entered by the user—may be classified as intangible digital content delivered instantly or as a service performed instantly in an electronic environment, depending on their nature.

3.3. Preliminary Information and Explicit Request: In transactions where the digital service is to commence before the expiration of the fourteen-day withdrawal period, the consumer is clearly informed of the nature of the service and the impact on the right of withdrawal prior to the completion of the order. A record of the transaction is retained, documenting that the consumer explicitly requested the immediate commencement of the digital service and was informed regarding the impact on the right of withdrawal.

3.4. Non-Automatic Application of the Exception: Merely labeling a service as “digital” or “customized” does not, in itself, eliminate the right of withdrawal in every instance. Whether the exception applies is evaluated by taking into account the nature of the purchased service, whether the service has commenced, whether the content has been delivered, and the records of preliminary information and the specific transaction.

3.5. Service Not Yet Provided: If the digital service has not yet commenced, the content has not been generated, or access has not been granted to the user, and the withdrawal period is still ongoing, the consumer’s right of withdrawal remains reserved, provided that the conditions for the statutory exception have not been met.


4. SUBSCRIPTION CANCELLATION AND TERMINATION

4.1. Cancellation/Termination Method: The User may request termination of their subscription by sending an email to info@devfreco.com. It is recommended that the notice be sent from the email address registered to the account. For requests sent from a different email address, additional information may be requested to verify the account and the person making the request. The termination method cannot be more burdensome or difficult than the method used to establish the contract.

4.2. Termination Period: The termination request shall be fulfilled within the timeframe stipulated by applicable legislation starting from the date it reaches the Company, and as a general rule, no later than seven days.

4.3. Future Period Fees: No new fees shall be charged for the period following the date the termination request takes effect. If there is an authorization for recurring payments regarding the subscription, collection for the new period shall cease upon the termination process.

4.4. Fees Collected in Advance: In cases where the subscription fee has been collected in advance for a long period and there is a fee corresponding to a period following the termination date that has not yet been provided, the amount to be refunded shall be calculated by taking into account mandatory legislation, the subscription model, the period utilized, and any periodic discounts provided. The consumer's statutory refund rights are reserved.

4.5. Fixed-Term Package: A fixed-term package purchased on a one-time basis that does not automatically renew shall expire automatically at the end of the purchased term, unless otherwise agreed. No new term shall commence without the User's request or valid consent.


5. CIRCUMSTANCES THAT MAY GIVE RISE TO A RIGHT TO A REFUND

In the following cases, the request shall be evaluated by reviewing transaction records:

  • Duplicate Charge: In the event that multiple charges are collected for the same order, the excess amount collected shall be refunded.
  • Unauthorized or Erroneous Payment: Claims regarding unauthorized transactions, incorrect amount charges, or errors originating from the payment infrastructure shall be investigated in conjunction with the relevant payment institution and transaction records.
  • Failure to Provide the Service: In the event that the service is not provided due to reasons attributable to the Company despite payment having been received, and the issue cannot be resolved within a reasonable time, the fee shall be refunded.
  • Failure to Generate the Report: In the event that the report or digital output cannot be generated due to reasons originating from the Company's infrastructure despite payment having been received, and the issue cannot be resolved through re-submission, the fee shall be refunded.
  • Defective Service or Digital Content: The consumer’s statutory rights of choice are reserved in the event that the service fails to possess the essential characteristics specified on the purchase screen or in the contract, cannot be used, or is provided with substantial defects.
  • Valid Exercise of the Right of Withdrawal: In cases where the withdrawal notice is submitted within the applicable timeframe and no exception to the right of withdrawal applies, the relevant amount shall be refunded in accordance with applicable legislation.
  • Collection After Termination: Amounts collected inadvertently after the termination request takes effect shall be refunded.

6. REVIEW OF THE REFUND REQUEST

6.1. Required Information: The refund request must include the order or transaction number, registered email address, payment date, payment channel, reason for the request, and—if available—documentation evidencing the transaction. Full card numbers, card security codes, banking passwords, or similar security information must not be submitted.

6.2. Review: The Company may review the user account, service access, report generation time, payment institution records, and technical system logs. Additional information that is necessary and proportionate for resolving the request may be requested from the user.

6.3. Notification of Outcome: The outcome of the request and the refund amount (if applicable) shall be communicated to the user via their registered email address or the durable medium through which the request was submitted.


7. REFUND METHOD AND TIMEFRAME

7.1. Refund Based on the Right of Withdrawal: In cases where the right of withdrawal is exercised in accordance with the procedure and no exceptions apply, collected amounts shall be refunded within the period stipulated by legislation— as a general rule, no later than fourteen days—following the date the withdrawal notice reaches the Company.

7.2. Other Refunds: Refunds approved due to duplicate charges, failure to provide the service, or similar valid reasons shall be processed without delay following the completion of the review.

7.3. Refund Method: As a general rule, the refund shall be made using the same payment method used at the time of purchase, without imposing any additional costs or obligations on the consumer, and in a single installment. For payments made via wire transfer/EFT, bank account details belonging to the payer may be requested.

7.4. Bank Processing Time: The time required for the refunded amount to be reflected in the account or on the card after the Company initiates the refund process may vary depending on the processing times of the bank and payment institution. This timeframe is not under the direct control of the Company.


8. SITUATIONS WHERE REFUNDS MAY NOT BE GRANTED

Without prejudice to the consumer's mandatory rights, the following situations may not, in themselves, constitute grounds for a refund:

  • Digital content that has been duly delivered and falls under an exception to the right of withdrawal merely failing to meet the user's personal expectations,
  • Erroneous results arising from the user entering incorrect or incomplete data,
  • Issues stemming from the user's own device, internet connection, browser, or unauthorized software,
  • Sharing of the user account in violation of the agreement or unlawful use thereof,
  • Failure of Platform outputs to align with personal interpretations or expectations, absent any fault on the part of the Company.

However, cases involving a defective service, non-delivery of the service, incorrect billing, or other instances where mandatory legislation grants rights to the consumer remain reserved.


9. MARKETPLACES AND THIRD-PARTY PAYMENT CHANNELS

For purchases made via third-party channels such as Shopier, Trendyol, Hepsiburada, Google Play, or similar, a refund request may need to be submitted through that specific channel in accordance with its technical transaction workflow. The third-party channel's own refund interface and payment processing timelines may apply. The consumer's statutory rights against the Company and the relevant service providers remain reserved.


10. COMMUNICATION AND REQUEST CHANNEL

Requests regarding withdrawal, subscription termination, payment disputes, and refunds may be submitted by specifying the order number and registered email address and sending the request to info@devfreco.com.

Depending on the monetary value of the dispute, the consumer may apply to the Consumer Arbitration Committee or the Consumer Court in their place of residence or the place where the consumer transaction took place.


11. RELATIONSHIP WITH OTHER AGREEMENTS

This Policy is applied together with the Subscription and Digital Service Agreement , the Preliminary Information Form, and the terms presented on the purchase screen. In the event of a conflict between the texts, the mandatory legislative provision favoring the consumer shall prevail.


Last Updated: August 1, 2026